FAQ’s

1. Are Diamonds natural?


Yes we only sell real Gold, Natural diamonds and natural gemstones jewellery responsibly sourced from reputable designers and/or made in London Hatton garden workshops. Diamonds are from conflict free regions. All Items are Hallmarked unless otherwise stated in listings.

2. How can I pay?


We accept all major cards, PayPal and 3 instalments option with Klarna (For items upto £1000 value). Longer term financing options are coming soon. 

3. How long before I receive my item?


UK next day delivery depending on day of your order. We post within 1 working day of your order.
International delivery takes 7-10 working days
We use Royal Mail, FedEx and DHL so delivery is 100% secure

4. All all items cleaned?


Yes we fully professionally clean all pre owned items prior to sending. If you suffer from any skin condition relating to metals or pre owned jewellery please consult your doctor prior to buying any pre owned item. We will not take responsibility of as buyers are free to purchase item and they are hygienically cleaned for use. 

5. Do you accept returns?


Yes we accept no quibble returns within 30 days of sale. As long as item is unworn in original condition

6. Do you custom make jewellery?


Yes we do. Please contact us with your requirements

7. I was watching an item but it’s sold out, will you get another?


Our items are one off and we have huge following on social media so our items sell within days of listing. We sometimes get items back in stock but it’s unpredictable.

8. Can I play in instalments?

You can pay in 3 instalments with klarna, providing an alternate method to purchase an item

link to find out more about Klarna: https://www.londondiamondonline.com/pages/pay-in-3-instalments