Returns & Refunds

Returns & Refunds

We accept returns for all reasons. 

You can return your item to London Diamond Online for either an exchange with a different item within our collection or request a refund. At London Diamond Online we offer a 14-day return policy, meaning you have 14 days after receiving your product to initiate a return.

Please note, delivery costs are non refundable. This is the cost of postage paid at the time of item purchase. 
Return item postage method and cost are buyer’s responsibility. 
Once item has been received and worn, We do not accept any responsibility of it breaking or going missing. This falls outside of our return policy. Fine jewellery items must be worn with care, duty of which falls with the buyer. We only accept return when item is sent back with orignal tags and unworn. Body jewellery and piercings are non returnable.

How to Initiate a Return

To start a return, please contact us at - 

If your return is accepted, we will send you instructions on how and where to send the item. However, Items sent back to us without first formally requesting a return will not be accepted. 

To be eligible for a return, your item must abide by these conditions;

1. The item has not been worn, with no signs of use or damage i.e. scratches, dents and other defects. Item tags must be intact.

2. Returned items must be placed in their original packaging, with the receipt, valuation certificate or proof of purchase

3. The product has not been modified i.e. resized or changed in anyway from its original state

4. The product is not a made to order or  custom-made product that has been designed and/or manufactured according to customer requirements

For any questions you may have, please contact us at: